Shelters for Families
Family Promise of Irving
Family Promise of Irving is a faith-based, nonprofit organization that helps families with children who are homeless or at risk of homelessness in Irving, Texas, by providing shelter, meals, case management, and support services like job training and financial education to help them achieve sustainable independence.
Family Promise of Irving
P.O. Box 177516
Irving, TX 75017
Phone #: 972-313-1500
info@familypromiseirving.org
Family Gateway
Family Gateway is a nonprofit organization that provides stability and life-changing supportive services to families with children experiencing or near homelessness in Dallas and Collin Counties in Texas. As the leading agency in addressing family homelessness in the community, Family Gateway serve as the entry point for families seeking assistance. Services provided include assessments to determine what interventions a family needs, creative solutions to avoid a shelter experience (e.g., eviction prevention), emergency shelter, supportive housing, general and vocational case management, and education programming.
Phone #: 214-823-4500
Call 1-888-411-6802 (Option 3) if you are a family with children experiencing a homeless crisis.
If lines are busy, leave a message or complete the online help form found here. Calls are returned in order of urgency.
Family Gateway North
19373 Preston Road
Dallas, TX 75252
*Please note that there is intentionally no signage and that the only way into the facility is from the southbound lane of Preston Road.
Home Point
Home Point provides homelessness prevention, rapid rehousing, and permanent supportive housing for chronically homeless individuals, including veterans and families, through programs like Veterans Housing Partnership and All Citizens Empowered. Services include case management, financial assistance, and empowerment to achieve stable, affordable housing.
Home Point
2800 Live Oak Street
Dallas, TX 75204
Phone #: 214-828-4244
*Housing programs typically require a CAS referral.
CAS REFERRALS
To start the process for a CAS (Coordinated Access System) referral in Dallas for housing and homelessness services, individuals should follow these steps:
- Contact a CAS Access Point: Reach out to a designated access point, such as a homeless shelter, outreach team, or service provider like The Stew Pot (214-746-2785) or Austin Street Center (214-428-4242). Common entry points include:
- Shelters: Austin Street Center (1717 Jeffries St, Dallas, TX 75226) or The Bridge (1818 Corsicana St, Dallas, TX 75201).
- Outreach Teams: Metro Relief (partnered with The Stew Pot) or Housing Crisis Center’s street outreach.
- Hotlines: Call the Dallas Homeless Services Hotline at 1-888-411-6802 for guidance.
- Complete a Coordinated Entry Assessment: At an access point, individuals undergo a standardized assessment (often using the VI-SPDAT tool) to evaluate their housing needs, vulnerability, and eligibility for programs like Rapid Rehousing or Permanent Supportive Housing. This requires providing personal information and details about their homelessness situation.
- Work with a Case Manager or Navigator: After the assessment, a case manager or housing navigator will prioritize the individual based on need and match them to appropriate services or housing programs. Referrals are made to organizations like The Stew Pot or Austin Street Center, depending on availability and eligibility.
- Provide Documentation: Be prepared to provide identification (if available) and any relevant documents. If ID is missing, many access points can assist with restoration.
- Follow Up: Stay in contact with the assigned case manager, as the referral process may involve waiting lists or additional steps to secure housing or services.
Tips:
- Visit during business hours (e.g., Austin Street Center intake: Mon–Fri, 11 AM–4 PM) or call to confirm access point hours.
- No direct self-referrals are accepted for most housing programs; you must go through a CAS access point.
- If unsheltered, connect with street outreach teams who can initiate the process on-site.
For immediate help finding an access point, call The Stew Pot (214-746-2785) or Austin Street Center (214-428-4242), or visit www.housingforward.org for more information on Dallas’s Coordinated Entry System.
The Stewpot
Offers Rapid Rehousing and Permanent Supportive Housing (via CAS referral), free meals (Mon–Fri), showers, clothing, mail services, case management, job training, ID restoration, dental/medical care, mental health support, and street outreach for homeless individuals and families.
The Stewpot
1610 S. Malcolm X Blvd
Dallas, TX 75226
(Mon–Fri, 8 AM–4 PM, closed 12–1 PM).
Phone #: 214-746-2785
Email: casework@thestewpot.org
Austin Street Center
Provides emergency shelter for men (45+), women (18+), and families, plus meals, showers, clothing, case management, housing navigation, medical/respite care, mental health/substance abuse treatment, job training, and transportation assistance.
Austin Street Center
1717 Jeffries St
Dallas, TX 75226
Phone #: 214-428-4242
*Housing programs require CAS referral.
CAS REFERRALS
To start the process for a CAS (Coordinated Access System) referral in Dallas for housing and homelessness services, individuals should follow these steps:
- Contact a CAS Access Point: Reach out to a designated access point, such as a homeless shelter, outreach team, or service provider like The Stew Pot (214-746-2785) or Austin Street Center (214-428-4242). Common entry points include:
- Shelters: Austin Street Center (1717 Jeffries St, Dallas, TX 75226) or The Bridge (1818 Corsicana St, Dallas, TX 75201).
- Outreach Teams: Metro Relief (partnered with The Stew Pot) or Housing Crisis Center’s street outreach.
- Hotlines: Call the Dallas Homeless Services Hotline at 1-888-411-6802 for guidance.
- Complete a Coordinated Entry Assessment: At an access point, individuals undergo a standardized assessment (often using the VI-SPDAT tool) to evaluate their housing needs, vulnerability, and eligibility for programs like Rapid Rehousing or Permanent Supportive Housing. This requires providing personal information and details about their homelessness situation.
- Work with a Case Manager or Navigator: After the assessment, a case manager or housing navigator will prioritize the individual based on need and match them to appropriate services or housing programs. Referrals are made to organizations like The Stew Pot or Austin Street Center, depending on availability and eligibility.
- Provide Documentation: Be prepared to provide identification (if available) and any relevant documents. If ID is missing, many access points can assist with restoration.
- Follow Up: Stay in contact with the assigned case manager, as the referral process may involve waiting lists or additional steps to secure housing or services.
Tips:
- Visit during business hours (e.g., Austin Street Center intake: Mon–Fri, 11 AM–4 PM) or call to confirm access point hours.
- No direct self-referrals are accepted for most housing programs; you must go through a CAS access point.
- If unsheltered, connect with street outreach teams who can initiate the process on-site.
For immediate help finding an access point, call The Stew Pot (214-746-2785) or Austin Street Center (214-428-4242), or visit www.housingforward.org for more information on Dallas’s Coordinated Entry System.
Union Gospel Mission | Center of Hope Women and Children’s Shelter
The Center of Hope Women and Children’s shelter serves single women and women with children. COH provides safe shelter for homeless women and children, showers and 3 meals a day. The center is equipped with a library, learning center, life skill classes, a chapel, and a medical clinic.
Center of Hope Women and Children’s Shelter
4815 Cass Street
Dallas, TX 75235
Phone #: 214-638-2988
Intake Hours: 8am to 5pm, Monday -Sunday
Intake requirements: please call for housing availability. Valid ID is required (10 days to obtain). Birth certificate required for all children.
The Salvation Army of North Texas | Reversing Homelessness
The Salvation Army offers clean, dignified surroundings, where individuals receive meals, counseling, and assistance finding employment. Services include an emergency night shelter, food pantry, social services center and the Home Sweet Home Program.
The Salvation Army’s Home Sweet Home Program supports at-risk and homeless families with financial education, case management, and temporary financial assistance to prevent eviction and promote residential stability. Eligible families must demonstrate a commitment to improving their situation and follow program guidelines at the Carr P. Collins or Mabee Social Services Centers.
Salvation Army homeless shelter locations in North Texas
THE SALVATION ARMY DENTON SHELTER
1508 East McKinney St.
Denton, TX 76201
940-566-3800
Services include:
Emergency Night Shelter
Food Pantry
Social Service Center
KARE Kitchen (community meal)
Worship
ARLINGTON FAMILY LIFE SHELTER
712 West Abram
Arlington, TX 76004
817-860-1836
Services include:
Shelter for families with a maximum
length stay of 14 weeks
Job placement skills
Ten weeks in supportive housing program
CARR P. COLLINS SOCIAL SERVICE CENTER
5302 Harry Hines Blvd
Dallas, TX 75235
214-424-7000
Services include:
Food Pantry
Men’s & Women’ Shelter
Substance Abuse Program
Meals
Life-Skills Classes
Worship
Home Sweet Home
MABEE SOCIAL SERVICE CENTER
1855 E. Lancaster Ave.
Fort Worth, TX 76103
817-344-1800 or 1811
Services include:
Emergency Family Homeless Shelter
Daily Meals for the Homeless
Transitional programs
Home Sweet Home